IntReal International Real Estate Kapitalverwaltungsgesellschaft mbH
Tel. +49 40 377077 – 000
Fax. +49 40 377077 – 899
Commercial Register: Local Court of Hamburg HRB no. 108068
Supervisory authority: Federal Financial Supervisory Authority (Marie-Curie-Str. 24-28, 60439 Frankfurt, www.bafin.de)
Sales tax identification no: DE262934270
IntReal Solutions GmbH
Tel. +49 40 808 163- 500
Fax. +49 40 377077 – 899
Commercial Register: Local Court of Hamburg HRB no. 132765
Sales tax identification no: DE295962421
IntReal Luxembourg S.A.
6b, rue du Fort Niedergrünewald
L – 2226 Luxembourg
Tel.: +352 288 013 – 00
Seat of copmany: Luxembourg
Supervisory authority: Commission de Surveillance du Secteur Financier (CSSF), L-2991 Luxembourg
RCS Luxembourg: B217359
Sales tax identification no.: LU31310907
Out-of-Court Dispute Resolution Procedures for Consumers
In addition to contacting INTREAL directly, consumers may, in the event of disputes in connection with the provisions of the German Investment Code (Kapitalanlagegesetzbuch – KAGB), call the Ombudsstelle für Investmentfonds des BVI Bundesverband Investment und Asset Management e. V. free of charge. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity. INTREAL participates in dispute resolution proceedings before this arbitration board. Further details are governed by the Rules of Procedure of the Ombudsman’s Office for Investment Funds of the BVI. The right to appeal to the courts remains unaffected by the appeal to the BVI ombudsman’s office.
The contact details of the BVI Ombudsman Office for Investment Funds are:
Büro der Ombudsstelle
BVI Bundesverband Investment und Asset Management e. V.
Unter den Linden 42
Telefon: (030) 6449046-0
Telefax: (030) 6443046-29
In the event of disputes in connection with online purchase contracts or online service contracts, consumers can also turn to the EU’s online dispute resolution platform (www.ec.europa.eu/consumers/odr). The following e-mail address of INTREAL can be used for this purpose: firstname.lastname@example.org. The platform is not itself a dispute resolution body, but merely puts the parties in contact with a competent national dispute resolution body.
Option for the Out-of-Court resolution of Complaints
If your complaint has not been resolved or if no interim response has been sent within one month of sending your complaint to the Company, you still have the option of using the out-of-court complaint resolution procedure offered by the Luxembourg Financial Supervisory Authority, “Commission de Surveillance du Secteur Financier” (“CSSF”).
The legal basis for doing so is CSSF Regulation 16-07 that governs the out-of-court resolution of complaints. You may contact the CSSF via postal mail to:
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
or via facsimile to: +352 26 251 601
or via e-mail to (email@example.com). Requests for the out-of-court resolution of complaints will not be admitted by the CSSF if more than one year has elapsed between the date of filing a given complaint with the CSSF and the date the same complaint was originally filed with INTREAL.
Review of the Principles of Complaints Handling and Redress
The principles for handling and redressing complaints are reviewed periodically and published by INTREAL Luxembourg.
Alternatively, you may also take legal action before ordinary courts to enforce your rights.
In case of disputes connected with online sales contracts or online service contracts, consumers may also turn to the EU’s platform for online dispute resolution (www.ec.europa.eu/consumers/odr). To this end, you may use the following e-mail address of INTREAL: firstname.lastname@example.org. While the platform is not itself a body for dispute resolution body, it puts the parties in contact with a competent national dispute resolution body.
Tel. +49 40 377077 901