Investor Complaints

Complaint Management

INTREAL has installed an active and free-of-charge complaint management according to §5, Regulation on the Rules of Conduct and Organisational Rules (InvVerOv) in order to secure a maximum of customer satisfaction and an ongoing improvement of business procedures. Please contact us, if you are aware of mistakes made by IntReal. For that you can contact the above mentioned contacts. 


Via E-Mail
Please write at:

Via Post
IntReal International Real Estate Kapitalverwaltungsgesellschaft mbH;
– Beschwerdemanagement –
Ferdinandstraße 61; 20095 Hamburg



Ombuds Department

For the arbitration and settlement of disputes with IntReal in connection with the Capital Investment Act (KAGB), private customers (natural persons only) also have the possibility to contact the ombuds department for investments funds of the Federal Association for Investment and Asset Management (BVI) free of charge.

Contactdata for the Ombudsoffices for Investmentfonds des BVI :

Offices Ombuds Department
BVI Bundesverband Investment und Asset Management e. V.
Unter den Linden 42
10117 Berlin
Telefon: (030) 6449046-0
Telefax: (030) 6443046-29

BaFin Arbitration Board for KAGB Conflicts

For all conflicts that are connected to the Capital Investment Act (KAGB) that fall not in the competencies of the BVI arbitration board, you can contact the arbitration board of the Federal Financial Supervisory Authority (BaFin).